Interactions

JUNE 2, 2022

Here’s how having the right IVA, one providing an optichannel, self-service approach, can help you optimize conversations, solve labor shortage issues, drive operational efficiency, and create a best-in-class experience for travelers. . Guests want to solve their problems with self-service tools.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. You’ll see no textbox for users , but it still works like an easy-to-use knowledge base that helps increase self-service, and we thought it was a good example to show how different approaches can lead to different experiences. . TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. Support bots are the travel agents of the future, with the data on hand to create and manage flights and hotels, as well as entertainment and dining, or even currency and local transport.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40