gartner-magic-quadrant-for-contact-center-as-a-service Resources Related Topics 
NICE inContact
OCTOBER 18, 2019
Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America, report has just been released. And thanks to its rigorous analysis of vendors within the market, the report helps buyers ensure the right cloud technology partner is selected for their contact center needs.
InMoment XI
JANUARY 30, 2024
Employee Engagement: Happy and engaged employees are more likely to provide better customer service. Did you know that 92% of CEOs agree that customer experience (CX) improvements have a direct impact on their bottom line? It’s clear that a customer experience program is no longer a luxury, but a necessity.
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Talkdesk
JANUARY 2, 2020
Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. This new report examines the rapidly changing landscape of available solutions for the customer service industry along with valuable insights, analysis and recommendations. Intelligent self-service.
CSM Magazine
NOVEMBER 9, 2022
Jim Davies , the former Gartner analyst who helped define and nurture the market segments for workforce optimisation (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio , the workforce performance company, as Chief Experience Officer (CXO).
CSM Magazine
APRIL 15, 2020
Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software. We believe there is an easier way to deploy workforce management solutions accessible to all contact centers, regardless of size.
Eptica
DECEMBER 1, 2015
Date: Wednesday, December 2, 2015 The importance of customer service to midsize businesses. Author: Robin Tandon Delivering outstanding customer service is central to every business , but is especially important to midsize organizations, which may not have the brand recognition or marketing budgets of their larger competitors.
Grade.us
AUGUST 11, 2020
Reading Time: 20 minutes. What’s the simplest way to boost top-line growth in your business? With customer reviews, of course! A study showed that brands with 82 total reviews (or more) earn 54 percent more in annual revenue than average. The unsurprising downside is — review sites aren’t created equal. Table of Contents. Get Started.
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