read-how-cd-baby-turns-a-mundane-email-into-an-exceptional-conversation 
Steve DiGioia
JULY 10, 2017
Isn’t it about time someone uses their imagination and creates a response that we look forward to read…and share? Derek Sivers , who founded CD Baby in 1998, once the world’s largest online distributor of independent music, had a brainstorm. Here’s the email…. Continue reading…. Thank you for your business.”.
Kayako
JULY 13, 2017
To add additional comments, reply to this email. Like the Monday influx of clients waiting their turn at the bank, I was one of the thousands tapping my foot, ticket on hand, waiting for someone to address my concern. We have all received similar confirmation emails more often than we’d like. This certainly was the case for me.
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