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Four ways customer education helps support the Customer Success team

ChurnZero

This is a guest post by Sara Barnes , vice president of Customer Success at Skilljar. There is a 12 percentage point increase in the median YOY product subscription growth rate when training is integrated into the Customer Success plan. Product adoption. How CSMs play a role in customer education. Customer satisfaction.

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ESG Partners with Customer Success Community Platform inSided

Education Services Group

The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Through a combination of customer community, knowledge base, and product feedback features, inSided enables customer engagement, self-service support, discussion, and idea generation.

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Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

Gainsight

My previous role helped me to get to know many of the members of our amazing Customer Success (CS) community , to grow the community by welcoming our Product Experience colleagues, and even to select I nSid ed as our online community platform several years before we acquired them. Community + Education: What’s Next?

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How Improved Customer Education Helped Nintex Drive 153% Higher Annual Recurring Revenue

CSM Magazine

Nintex recently partnered with Skilljar to build a customer and partner education program that helped drive product onboarding for customers, partners, and internal teams. Nintex Learning Central is a single-sign-on (SSO)-protected training platform with built-in Salesforce integration. Increase revenue and forecast accuracy.

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4 Onboarding Mistakes & How to Avoid Them

Amity

When implemented correctly, onboarding sets your customers up for success and can help your organization increase product adoption, decrease time to value and improve retention. Even if your product is the best on the market, be careful not to overpromise and under-deliver. Don’t focus too much on your product’s features.

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