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70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. The global strategic marketing consulting firm has employees dispersed across the globe. Jayson DeMers heads EmailAnalytics, a firm that has created an email analytics tool to visualize data and metrics. “Be

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Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles & Stockbridge P.C. Explains Why

Customer Bliss

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , a law firm in Baltimore Maryland. Client Experience Offers a Competitive Advantage.