BlueOcean

DECEMBER 13, 2022

Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. Customers now expect reciprocity in the loyalty relationship. loyalty programs on average.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Not as the only system used. blog linkedin twitter Why? "I

System 338

System Effort Score NPS Net Promoter Score 338

Playvox

DECEMBER 15, 2022

Let’s face it, the call center of yesteryear is not wholly relevant when looking at customer service operations today. For convenience, I’ll use the term “contact center,” but what does a modern contact center or customer support center look like? Many have shifted so that digital channels make up the bulk of their customer contacts.

Contact Center 72

Contact Center Multi-Channel Average Handle Time Omni-Channel 72

NobelBiz

NOVEMBER 6, 2023

Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential. With our commitment to providing you full control over your data feeds, we utilize single-tenant AWS infrastructure for each of our clients.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Playvox

MAY 2, 2023

But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Integrity Solutions

DECEMBER 12, 2022

But we all know that sales success is truly an ‘inner game’ To reach the highest levels of success, you must address not just how, but also why they sell to unlock the potential that resides inside each of your salespeople. You can think of the traditional approach to B2B sales like fishing with a net.

B2B 52

B2B Sales Tips Employee Engagement 52