podcasts advance-your-cx-work-by-uniting-c-suite 
Kustomer
AUGUST 26, 2022
Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Listen and subscribe to our podcast: Components of a Great CX Podcast.
Customer Bliss
MARCH 15, 2018
I’m so excited to say that the podcast is nearing its 100th episode! From detailing customer journey mapping, to assessing the work to be done in their first few months on the job, there’s so much I’ve learned from my guests. CX Work is Challenging but Worth It. CX #CustExp Click To Tweet.
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SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.
ClearAction
JUNE 25, 2023
Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Very little has adapted in CX practices to urgent needs of the 2020s.
Customer Bliss
AUGUST 9, 2016
Stephanie Thum, Vice President of Customer Experience for the Export/Import Bank of the United States, explains how the mandate for service in government has led to wide spread action across many government agencies to address and rethink how they serve. . I’ve been doing this work since 1983. About Stephanie.
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