4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company
Customer Bliss
JUNE 28, 2019
In today’s episode, we’re revisiting conversations with two CCOs who have implemented CX programs from the ground up: Chelsie Rae Lee of SnackNation and Allison Pickens of Gainsight. Gainsight is a SaaS company focused on customer success. Clarify Role and Department Responsibilities. Create a 90-Day Plan.
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