Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. We’ll begin with an overview of higher ed live chat.

Effort Score 215

Effort Score Wait Times Video Communication 215

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Though phone support may be what many think of for live support, there’s another option: live chat. Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many. How does live chat work?

Tools 115

Tools Self Service Multi-Channel Chatbots 115

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time. Quick response times.

B2B 50

B2B Tips Social Media Sales 50

SurveySparrow

OCTOBER 18, 2022

With SurveySparrow, you can create surveys that feel like conversations, allowing you to collect better insights and sentiments from your customers. Personalization : Script consistent yet intuitive interactions with branding, custom themes, survey logic, and custom parameters. . These alternatives are: . SurveySparrow.

Software 52

Software Self Service Customer Service Knowledge Base 52

SurveySparrow

MARCH 1, 2020

Did you know that around 73% of customers find live chat the most satisfying way of communicating with brands? In that aspect, Live Chat has revolutionized customer service. Live Chat is indeed a boon for both the parties, the customers and businesses. So, does your brand use a live chat solution to elevate customer service?

Software 59

Software Chatbots Self Service CRM 59

LiveChat

SEPTEMBER 21, 2018

Today, I’ll focus on managing customer service during the holidays and providing live chat support. Why live chat? Live chat is a customer service tool, an alternative for quite ineffective emails and expensive phones. Why is live chat so important for sales? Live chat support is no different. quickly, I promise).

Tips 63

Tips Chatbots Gamification Customer Satisfaction 63

ProProfs Chat

FEBRUARY 5, 2021

For example, while scrolling a web page customers come across an engaging pop-up or chat survey. They fill in your immediate feedback or sometimes even share their queries via these surveys. . Website feedback pertains to collecting customer feedback directly through: On page surveys. Pop-up surveys.

Feedback 52

Feedback Survey NPS Examples 52