Gainsight

SEPTEMBER 21, 2020

Since 2013, BazaarVoice has been using Gainsight’s platform to gain insight into customer health and improve customer experience. The way that Keith approaches customer-centricity is through the lens of customer success. Keith realized that their competition wasn’t with other companies. The First 90 Days.

Customer Centricity 52

Customer Centricity NPS Customer Success Innovation 52

West Monroe

JANUARY 23, 2022

Moving toward an Advanced Distribution Management System (ADMS) can help utilities unlock the full value of grid enhancements and provide central visibility and control to a growing number of devices. An increasingly connected energy-and-utilities ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Kustomer

AUGUST 19, 2021

Wendi has years of experience in CX and in leadership positions and she shares some of the secrets for how to make your company stand out. Gaining the favor of members in the C-Suite is key to building a strong, customer-minded culture. Being Culturally Sensitive for Global Success. Winning Over the C-Suite. Every single time.”

Culture 98

Culture Chief Customer Officer NPS B2B 98

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. Can you tell us about your responsibilities at Uberflip?

Customer Success 0

Customer Success Customers Metrics Sales 0