marketplace telco-communications-customer-experience 
Guavus
JANUARY 16, 2020
If communications service providers (CSPs) are to consistently deliver world-class customer experiences across their diverse network service portfolios, their network operations centers (NOCs) must become far more customer-centric in nature. The dividends that analytics can pay are substantial. Who Ya Gonna Call?
Currency Alliance
MAY 9, 2022
So, to demonstrate some progress, many organizations have pursued initiatives that are only cosmetic in nature while not truly taking advantage of what digital transformation enables: namely that customer journeys, partnerships, trading ecosystems, etc. Our API endpoints only require 3-5 mandatory fields to complete a loyalty transaction.
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NobelBiz
MAY 16, 2023
Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic. Its scalability, flexibility, and cost-effectiveness make it an attractive option for organizations looking to streamline their operations and enhance customer experiences.
Currency Alliance
JUNE 16, 2020
As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. The incredible degrees of customer engagement that have been achieved, should inspire and guide the efforts of loyalty marketers in the coming year. A disloyal generation?
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NobelBiz
MAY 16, 2023
Contact centers around the globe started experimenting with it to address the challenges posed by the pandemic. Its scalability, flexibility, and cost-effectiveness make it an attractive option for organizations looking to streamline their operations and enhance customer experiences.
Currency Alliance
NOVEMBER 4, 2022
Most brands fund loyalty points without any revenue from interchange fees – and they will gladly fund a bank’s loyalty points if they know the program is popular with their existing and potential customers. Merchants have always needed to balance their marketing investments across various channels of customer acquisition and retention.
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