Kustomer

JANUARY 7, 2024

Mobile app functionality for on-the-go support: The service should also offer a solid mobile app, enabling your support staff to respond to customer needs promptly, even when they’re away from their desks. Pros: The platform is flexible, with many APIs that let you expand its capabilities. There are two additional packages available.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. But News UK’s ‘ Sun Savers ’ program has managed to drive a lot of additional print sales by giving out free vouchers in the paper, which can be redeemed using a mobile app. Great service in unexpected places.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

APRIL 10, 2021

This is also relevant as customers spend much more time in marketplaces like WeChat, Alibaba, Rakuten, or Amazon – channels which you do not control. CX is not about your app, but about improving the customer journey in every online and offline touchpoint. That is why collaborating with partners is key. Speed is the key differentiator.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

This is also relevant as customers spend much more time in marketplaces like WeChat, Alibaba, Rakuten, or Amazon – channels which you do not control. CX is not about your app, but about improving the customer journey in every online and offline touchpoint. That is why collaborating with partners is key. Speed is the key differentiator.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52