NICE inContact
FEBRUARY 4, 2019
At first glance, the term “virtual call center agent” sounds like a Siri-like creature who exists in the ether, saving the day for troubled customers. No, a virtual call center agent is a regular human being. Most call centers still have a brick and mortar presence. Is it a bot?
NobelBiz
SEPTEMBER 30, 2020
The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease.
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NobelBiz
JUNE 16, 2020
There’s a new trend in the Contact Center Industry – talking about the future. The virtual call center is already on the market, rapidly gaining traction in an age where remote work solutions are desperately needed and on-premise solutions are close to becoming obsolete.
NobelBiz
MAY 24, 2022
In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Here are the 5 tips to tackle them: 1.
ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities.
Joe Rawlinson
AUGUST 9, 2017
Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. Add Value by Utilizing Technological Innovations. Live chat is another technology you can use to improve customer experience.
ViiBE Blog
JANUARY 22, 2021
This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.
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