BlueOcean

APRIL 24, 2024

If you’re outsourcing to an offshore, or even nearshore, location, you can’t take for granted your bidders are adhering to the same legal and ethical standards you find in most, if not all, onshore workplaces. Check for good practices like whistleblower protection policies.

Contact Center 177

Contact Center Policies Effort Score Government 177

Qualtrics

JANUARY 7, 2020

It’s not necessarily unethical, but it crosses legal and compliance boundaries for fair and equitable hiring practices. However, legal violations almost never come out of nowhere. There is typically a series of events leading up to the crossing of a legal line, where behaviors aren’t strictly illegal but are certainly unethical.

How To 26

How To Leadership Policies Social Media 26

Enalyzer

NOVEMBER 13, 2020

Cherish and encourage whistleblowing. When an employee files a sexual harassment complaint, you have a legal, ethical, moral, and employee relations obligation to investigate the charges thoroughly and without delay. ENCOURAGE WHISTLEBLOWING. Respond sensitively to victim disclosures and avoid victim-blaming responses.

Measurement 98

Measurement Entertainment Hospitality Hotels 98

NobelBiz

APRIL 9, 2024

Failure to do so can lead to severe consequences, including serious fines, legal actions, and reputational damage. Failure to notify consumers about call recording can lead to severe legal consequences. Legal call centers should ensure that all agents receive comprehensive HIPAA training and certification.

Call Center 105

Call Center Healthcare Contact Center Financial 105

SurveySparrow

JULY 12, 2020

The Human Resources team in your office is one of the core departments that can save you from a lot of legal tangles. If a co-worker bullies or discriminates against an employee, do you know that the business can be held legally responsible for it even though they might have nothing to do with it? Whistleblower policy.

Policies 52

Policies Management Handbook Guidelines 52