Smith+co CX

SEPTEMBER 14, 2017

For better or worse ‘Customer Experience’ has become one of the most talked about fads in business circles. I wouldn’t go as far as calling it fake news, but some consultancies and technology providers are seriously neglecting the holistic perspective in favour of pushing their particular slant on the CX revolution.

eBook 28

eBook Touchpoint Average Handle Time Insurance 28

BirdEye

SEPTEMBER 26, 2023

The past few years have seen a tremendous increase in digitalization in the healthcare industry. A user-friendly digital experience is as important as the standard of care for most patients. Businesses are struggling to meet customer expectations, while still running a profitable venture.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

Bizagi

FEBRUARY 10, 2020

It is widely acknowledged that customer experience has become the key to success in financial services. 85% of financial services professionals believe that responding to customer expectations faster is an urgent need for the business. . You have to focus on the customer to provide the best experience.

Financial 58

Financial Customer Experience Banking Net Promoter Score 58

Bizagi

SEPTEMBER 3, 2018

Did you know that 61% of financial services firms feel that they neglect the implications of systems change when trying to build engaging customer experiences? If banks want to retain and attract customers, they have to find a way to keep pace with increasing customer expectations.

Financial 53

Financial Customer Experience Banking Multi-Channel 53

Ecrion

MAY 20, 2019

Discover how to create customer loyalty and a better customer experience in competitive industries with customer communications management (enterprise CCM). Are you likely to send them disparate messages, go weeks in between conversations or neglect them when they reach out? Ready to learn more? Let’s take a look!

Communication 64

Communication Management Customer Journeys Social Media 64

Currency Alliance

DECEMBER 7, 2021

In the context of your business, which trends are truly relevant to you depends on your industry, the dynamics of your market(s), your target customer segment(s), your geography, and your state of digital transformation. Most programs do a fairly good job focusing on frequent customers.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40

Grade.us

DECEMBER 1, 2020

Google My Business is the primary digital marketing channel for local businesses (and trust us, Google reviews matter to local businesses). Your Google My Business account gives you the ability to create, customize, and manage the information displayed on your business profile publicly in Google search. There’s no dispute.

Hotels 49

Hotels Report Social Media Brands 49