Thematic

JANUARY 7, 2019

Insights for you: As technology evolves, marketers are empowered to utilize new avenues for customer engagement that push engagement to new heights. Insights for you: What do customers want? Due to many smart competitors and more screens and options to choose from, customers are feeling entitled to demand the best or go elsewhere!

Engagement 79

Engagement Customer Engagement Tips B2C 79

ERDM

JUNE 10, 2019

Article by Ernan Roman Featured on Association of National Advertisers. When B2B or B2C customers opt out or voice complaints, you need to add the richness and depth of human insights and feelings regarding what went wrong, why, and of critical importance, how they want it fixed, not just "how many" are unhappy or leaving.

Measurement 40

Measurement Customer Engagement Engagement Data 40

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Annette Franz – Customer Experience Consultant, Keynote Speaker, Author .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132