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Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience. Add Value by Utilizing Technological Innovations.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

JULY 29, 2021

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. A study reveals that 90% of consumers want omnichannel services. Advanced Self-Service Tools. Consumers prefer self-service tools to aided support. •

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