hire-people-who-care-enable-them-to-apologize 
Customer Bliss
NOVEMBER 20, 2018
I talk about how Make-Mom-Proud companies know that hiring people with the ability to care is key to how they will grow. I shot this “Daily Dose…of Reality” on my way to Brazil, where I gave a keynote in front of 4,000 people, because something happened to me as I was going through the CLEAR line.
Customer Bliss
AUGUST 18, 2020
And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. With over 1500 customers across 30 countries. By Niraj Ranjan.
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Zeisler Consulting
MARCH 28, 2023
Reflecting on that, it occurred to me that ‘sincere’ apologies are often the norm when an agent isn’t allowed to help me…but going the other direction. Reflecting on that, it occurred to me that ‘sincere’ apologies are often the norm when an agent isn’t allowed to help me…but going the other direction. Well, okay.
CSM Magazine
JANUARY 11, 2022
While these are great for a variety of issues, there’s nothing quite like talking to an empathic human who can help you out. When a customer needs assistance, give them as much information as possible. They want to know that the problem is being addressed properly, and that you’re there to help them. and 74% of non-U.S.
NobelBiz
FEBRUARY 21, 2023
Even though technology has improved in the call center industry, the level of customer experience is still mostly determined by how people interact with each other. To find the right people, here are some key points you should take into account. Key takeaways: Active listening is key to nurture customer trust.
ShepHyken
JANUARY 12, 2018
This week we feature an article by Mike Schoultz who shares his top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer. These are big enablers of customer service and experience. Much of how we help people deliver better customer experience and service is with examples.
ijgolding
MAY 20, 2015
Regular readers of my blog know by now that I write about the good, the bad and the ugly when it comes to Customer Experience so that others may learn from the experiences that I and people in my networks have. In fact I was so pleased, I wrote a Customer Experience Review about them – a review that you can read here.
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