Healthcare Self Service Technology Virtual Agent 
Uniphore
JANUARY 21, 2022
These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
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Interactions
AUGUST 13, 2020
Imagine yourself on a busy day trying to cancel an appointment and you keep getting put on hold waiting for a live agent. You know your task can be completed through self-service–it’s just a simple cancellation. You want to speak to a live agent to explain your situation and bypass business rules.
Interactions
SEPTEMBER 30, 2021
Patients today are involved in their healthcare journeys more than ever before. Therefore, convenient and patient-centered experiences are required to meet expectations, like self-service scheduling, billing, and appointment reminders. . Healthcare organizations that have digitally transformed are reaping the benefits.
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Interactions
MAY 14, 2020
One interesting shift from pre-pandemic to the new normal will certainly be people’s comfort with using technology in their personal and business lives. You can be the most secure company in the world, but if your consumers don’t know about your security, they won’t feel comfortable using your technology. Contact Center Challenges.
CSM Magazine
MARCH 18, 2021
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier. Not only in marketing and sales, but also in service. Glock: As customers, there are four hurdles that customer service has to overcome.
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