Maz Iqbal

OCTOBER 7, 2014

CXDay organised by the CXPA took place yesterday. At the invitation of Marco Rodrigues, I found myself at the CXDay event taking place in London. One such person told me that she found it frustrating to make sense of what Customer Experience involves. A handful of people get it and are living it. What do they get?

Customer Centricity 102

Customer Centricity Leadership Employee Engagement Exercises 102

Doing CX Right

SEPTEMBER 13, 2020

Learn more about my University experience & get a discount > here too). Lead a contest that involves both customers and employees. Use hashtag #CXDay on social media to help everyone find and amplify your involvement. Certification is also valuable. Host “thank you” events for your customers.

Social Media 72

Social Media Culture Customer Journeys Customer Centricity 72

Doing CX Right

SEPTEMBER 13, 2020

Learn more about my University experience & get a discount > here too). Lead a contest that involves both customers and employees. Use hashtag #CXDay on social media to help everyone find and amplify your involvement. Certification is also valuable. Host “thank you” events for your customers.

Social Media 52

Social Media Culture Customer Journeys Customer Centricity 52