Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty. Why are your customers turning away from you?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

SEPTEMBER 5, 2023

By gamification. For example , inform your marketing team as soon as you receive positive CSAT, NPS, or CES feedback. For instance , if you receive positive NPS feedback from customers, consider automating the process of sending them links to leave reviews on platforms like G2 or Capterra with a thank you note. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Emphasize hands-on learning.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. A minority of teams are brilliant, but the majority have only executed ‘OK’.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52