Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential
Myra Golden
APRIL 11, 2023
One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.
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