Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Ask for input – don’t just offer training or webinars that are solely product-centered. Those post-event surveys can also be a great place to look for what customers are missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. TikTok Webinar: How to Rock the Tok, Thursday, June 16 Save your spot. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Two important components in gamification are surprise and delight. Explain what users managed to do with key events. Upcoming Webinar.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75