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Bold360
MARCH 29, 2021
Physical channels like retail stores , live events and office-based call centers have closed down, while new digital engagement channels and tools have opened up instead. . It also reduces traffic to more labor-intensive, costly channels in the call center. . 3 Big Trends in Customer Engagement .
AWS Machine Learning
JANUARY 12, 2023
Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Solution overview. The following diagram shows the solution architecture.
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