Inbenta

DECEMBER 21, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Contact Center Trends Communication 52

Inbenta

OCTOBER 30, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Contact Center Trends Communication 52

Upstream Works

NOVEMBER 22, 2022

Before the term “customer experience” (CX) became widely used in the industry, the contact center was focused on “customer service.” ” When customers needed service – whether a question, a complaint, or technical support – they reached out to the contact center.

Technology 78

Technology Contact Center Customer Service Social Media 78

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Scenario 3 – Monitoring organization or product feedback across social media and digital channels, and providing real-time support and resolutions. Scenario 2: Real-time contact center analysis. language-code en.

Social Media 66

Social Media Contact Center Analysis Hotels 66

TechSee

MAY 24, 2021

While the increasing demand for 24/7 monitoring service means that professionally installed products are expected to remain the largest installation type, the DIY (Do-it-yourself) segment is expected to experience the highest growth rate during the forecast period. . billion by 2025. Visual assistance makes the installation process a breeze.

Self Service 124

Self Service Contact Center Wireless Video 124

CSM Magazine

AUGUST 8, 2023

Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). References – State of the Contact Center 2022. About the Author Dave Hoekstra is Product Evangelist at Calabrio. Ask agents what would make a positive difference to their working lives—don’t assume you know.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

AWS Machine Learning

APRIL 16, 2024

Reusability – You can reuse CloudFormation templates across multiple environments, such as development, staging, and production. See the following code: BotLocales: - LocaleId: "en_US" Description: "en US locale" NluConfidenceThreshold: 0.40 This saves time and effort in defining the same bot across different environments.

Management 83

Management Hotels Resources Policies 83