CSM Magazine

JUNE 20, 2016

We have come a long way within the customer service industry since Automatic Call Distributor (ACD) technology in the 1960s. We also delve into how the main disruptor of the 21st century – digital – links people, processes and technology together into a seamless and consistent omni-channel model.

Omni-Channel 40

Omni-Channel Exceptional Customer Service Self Service Customer Service 40

Playvox

JANUARY 25, 2024

The two work together like salt and pepper to help modern contact centers provide outstanding omnichannel customer experience and elevate agent engagement and the employee experience (EX). In addition to that, contact centers provide omnichannel support using a hybrid workforce. Why is WEM Better than WFO?

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. Check our guide on what KPIs to follow if you want to have excellent customer service. Read more valuable information on IVR in this article: ‘’ What is IVR?

Contact Center 52

Contact Center Call Center Management Gamification 52

Customer Enthusiast

JUNE 1, 2015

Regardless of how seamless one’s self-service check-in experience was for her latest flight, eventually she’s going to encounter an airline employee. What these companies overlook is the need to define and share the organization’s purpose, which informs employees about their highest priority at work.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

Customer Enthusiast

JUNE 1, 2015

Regardless of how seamless one’s self-service check-in experience was for her latest flight, eventually she’s going to encounter an airline employee. What these companies overlook is the need to define and share the organization’s purpose, which informs employees about their highest priority at work.

Self Service 40

Self Service Airlines Exceptional Customer Service Omni-Channel 40

SurveySparrow

OCTOBER 5, 2020

Send customer feedback surveys, employee engagement surveys , white-labeled surveys. Integration of software with other tools is important because it enables your customers to access data from various sources. SurveySparrow is an omnichannel online survey tool that has mastered the art of sending conversational questions.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

SurveySparrow

JUNE 2, 2023

Additionally, reassurances about payment security can make customers feel more comfortable providing their details, increasing conversions. Invest in Customer Service Exceptional customer service is a cornerstone of a great ecommerce customer experience.

Ecommerce 52

Ecommerce Roadmap e-support Customer Experience 52