Customer Bliss

JUNE 28, 2016

Passionate about understanding customers and translating insights into integrated end-to-end experiences that consistently meet and exceed expectations, Lesley has helped deliver delight and engagement while impacting loyalty metrics such as retention, conversion, referrals, spend, and cost to serve.

Customer Experience 111

Customer Experience Leadership Case Study Feedback 111

transcosmos Information Systems

JUNE 27, 2016

Email to Tickets Conversion. Apart from metrics, a use survey is important to help teams analyze their performance. Upon closing a ticket, an automated email must be sent to users with a link to a quick survey about their experience. There are also some tickets, which shares a similar cause that can be grouped.

Self Service 86

Self Service Knowledge Base Software Metrics 86

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When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts?

Self Service

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While surveys have formed the backbone of CX efforts for decades, they only account for a small percentage of all customer feedback data available to businesses today. In the age of the omnichannel customer, businesses that over-rely on surveys to fuel modern CX programs are getting left behind.

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center