InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
GetFeedback
DECEMBER 12, 2013
Now any company, anywhere can instantly create and distribute visually-rich, mobile-optimized, online surveys that work perfectly on smartphones.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Very Best Service
DECEMBER 12, 2013
'Best customer service formula The recipe for best customer service has never been published yet many organisations claim to know the secret formula. By performing a key word density analysis on a number of relevant pages we have come up with the secret formula from the customer point of view : 29% - deliver a result : give the customer what he wants and that will be a key driver of satisfaction 25% - being helpful : all about attitude and clearly trying to help the customer resolve their querie
Amity
DECEMBER 12, 2013
Prospects invest a great deal of time researching the right solution. For some, it’s easier because they’ve got a hot tip on a must-have service – and if that’s your service then you’ve been working really hard at customer success! Throughout the evaluation process, a number of solutions (likely your competitors) are being considered, a few individuals from different departments are weighing in ( the average decision group consists of 5.4 people ) and the prospect is really kicking the tires on
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Annie Tsai
DECEMBER 11, 2013
This time last year, perhaps you put your introspective hat on and created some New Year Resolutions for yourself. Wanted to finally run that marathon? On the list. Wanted to juice cleanse your way to inner peace? That made it too. While the New Year (and milestones in general) is a nice symbolic way to […].
InMoment XI
DECEMBER 13, 2013
December 25th, 1975. I was 4 years old and I vividly remember that cold and snowy Christmas morning in Northeastern Pennsylvania. In our modest home, under our tree, was a gift that would shape my life. At a few cents a piece I opened box after box of Matchbox cars. A Renault LeCar, a Porsche.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
InMoment XI
DECEMBER 12, 2013
If you have been on the internet the past few days, no doubt you have seen what happens when creating an exceptional customer experience comes together perfectly. WestJet, a Canadian-based airline, wanted to demonstrate what ‘giving’ looked like at its best during the busy holiday season. The result was a Christmas miracle for 250 guests.
InMoment XI
DECEMBER 9, 2013
Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in. View Article.
InMoment XI
DECEMBER 9, 2013
Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
DECEMBER 9, 2013
Today’s posting is the last of three which highlights some of the findings from the Customer Journey Study that we presented at our Customer Experience Summit in Las Vegas a few weeks back. This one is probably the most contentious since it challenges existing CE programs to proactively reach out to customers when they’re in.
InMoment XI
DECEMBER 9, 2013
Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a. View Article.
InMoment XI
DECEMBER 9, 2013
Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a.
InMoment XI
DECEMBER 9, 2013
Friday, I set about trying to untangle a few employment problems that needing solving. These were typical HR things that land on my desk: how to pay someone who is working internationally, how to track hours for someone who is splitting their time between two operating units, etc. Like many organizations, ours can be a.
Advertisement
Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Annie Tsai
DECEMBER 11, 2013
This time last year, perhaps you put your introspective hat on and created some New Year Resolutions for yourself. Wanted to finally run that marathon? On the list. Wanted to juice cleanse your way to inner peace? That made it too. While the New Year (and milestones in general) is a nice symbolic way to […].
Expert insights. Personalized for you.
200 
Let's personalize your content