InMoment XI
DECEMBER 6, 2013
Remember when those magical words “once upon a time” promised an exciting story? We strive for the same excitement, or level of persuasion, when storytelling with data but we often miss the mark. Ed Stalling, our Chief Storyteller at Maritz Research, often talks about his dream that at the end of a presentation, the audience. View Article.
Aveus
DECEMBER 3, 2013
Are you familiar with the phrase, “the best of both worlds?” I am. In my personal life, I’m constantly tempted to make decisions that combine multiple things I like. For instance, when I’m out to dinner – I often think, why not recommend that my dining companion order my second choice on the menu. I can have a few bites, but also enjoy my own meal. It’s the best of both worlds.
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Service Untitled
DECEMBER 6, 2013
'In a study titled “Amazon Can’t Do That” polling 1,500 consumers spanning the three generations of Millennial, Gen X, and Boomers research group, WD Partners concluded that shoppers still prefer feeling, walking around, and gathering with friends and families during the holiday shopping season. Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain
Pretium Solutions
DECEMBER 4, 2013
Today we are pleased to feature another post by guest blogger Sarah Simon. Sarah shares a recent experience with Home Depot to showcase how a potential customer service disaster can be transformed into a positive customer experience. When the right skills and behaviors are deployed you can become customer service rock star! Background. Residential flooring replacement can be stressful.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
InMoment XI
DECEMBER 6, 2013
Remember when those magical words “once upon a time” promised an exciting story? We strive for the same excitement, or level of persuasion, when storytelling with data but we often miss the mark. Ed Stalling, our Chief Storyteller at Maritz Research, often talks about his dream that at the end of a presentation, the audience.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
DECEMBER 4, 2013
Today we are pleased to feature another post by guest blogger Sarah Simon. Sarah shares a recent experience with Home Depot to showcase how a potential customer service disaster can be transformed into a positive customer experience. When the right skills and behaviors are deployed you can become customer service rock star! Background. Residential flooring replacement can be stressful.
InMoment XI
DECEMBER 6, 2013
Remember when those magical words “once upon a time” promised an exciting story? We strive for the same excitement, or level of persuasion, when storytelling with data but we often miss the mark. Ed Stalling, our Chief Storyteller at Maritz Research, often talks about his dream that at the end of a presentation, the audience.
InMoment XI
DECEMBER 4, 2013
On Friday morning, the day after Thanksgiving, I placed an online order for a Christmas gift for my wife. I was pleased to see that the product she wanted was “in stock,” and that I would be able to get it using “standard shipping” within 2-6 days.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
DECEMBER 4, 2013
There are some misconceptions regarding customer experience needing clarification. Read on to educate yourself about common truths and myths. “I don’t have to be an expert to launch a program.” TRUE. If you are a consumer, if you care about customers, if you have a desire to improve the customer experience, then you are qualified. View Article.
InMoment XI
DECEMBER 4, 2013
On Friday morning, the day after Thanksgiving, I placed an online order for a Christmas gift for my wife. I was pleased to see that the product she wanted was “in stock,” and that I would be able to get it using “standard shipping” within 2-6 days.
InMoment XI
DECEMBER 4, 2013
There are some misconceptions regarding customer experience needing clarification. Read on to educate yourself about common truths and myths. “I don’t have to be an expert to launch a program.” TRUE. If you are a consumer, if you care about customers, if you have a desire to improve the customer experience, then you are qualified.
InMoment XI
DECEMBER 4, 2013
On Friday morning, the day after Thanksgiving, I placed an online order for a Christmas gift for my wife. I was pleased to see that the product she wanted was “in stock,” and that I would be able to get it using “standard shipping” within 2-6 days.
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InMoment XI
DECEMBER 4, 2013
There are some misconceptions regarding customer experience needing clarification. Read on to educate yourself about common truths and myths. “I don’t have to be an expert to launch a program.” TRUE. If you are a consumer, if you care about customers, if you have a desire to improve the customer experience, then you are qualified.
InMoment XI
DECEMBER 3, 2013
Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. @christravell PS. This is an observation, and possibly a rant. View Article.
InMoment XI
DECEMBER 3, 2013
My colleague, Michael Allenson, has some additional points about the customer journey which are both valuable and pertinent, especially as they relate to the potential shortcomings of CRM. As always, any and all comments are welcome. @christravell By: Michael Allenson Recently, Maritz held a summit with representatives of almost every automaker selling in the North America.
InMoment XI
DECEMBER 3, 2013
Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. @christravell PS. This is an observation, and possibly a rant.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
DECEMBER 3, 2013
My colleague, Michael Allenson, has some additional points about the customer journey which are both valuable and pertinent, especially as they relate to the potential shortcomings of CRM. As always, any and all comments are welcome. @christravell By: Michael Allenson Recently, Maritz held a summit with representatives of almost every automaker selling in the North America.
InMoment XI
DECEMBER 3, 2013
Here is the second of three posts discussing our findings from the 2013 Maritz Customer Journey Study. It points out the benefit of providing outstanding customer service, and what happens if brands / dealers miss the mark. Punishment is harsh. Until next time. @christravell PS. This is an observation, and possibly a rant.
InMoment XI
DECEMBER 3, 2013
My colleague, Michael Allenson, has some additional points about the customer journey which are both valuable and pertinent, especially as they relate to the potential shortcomings of CRM. As always, any and all comments are welcome. @christravell By: Michael Allenson Recently, Maritz held a summit with representatives of almost every automaker selling in the North America.
Pretium Solutions
DECEMBER 4, 2013
Today we are pleased to feature another post by guest blogger Sarah Simon. Sarah shares a recent experience with Home Depot to showcase how a potential customer service disaster can be transformed into a positive customer experience. When the right skills and behaviors are deployed you can become customer service rock star! Background. Residential flooring replacement can be stressful.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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