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JULY 5, 2011

There is a lot to say about the convenience of sitting down in front of my computer at 11:00 at night shopping for a little black dress I happened to see on a movie I was watching with my friends. Not that it matters what I’m shopping for, since online shopping has grown exponentially. The most popular products selling online are computer software, electronics, digital books and magazines, yet other online retailers have also taken a notable place in the wallets of American shoppers.

Retail 44

Retail Sales Customer Service Customer Experience 44

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JULY 7, 2011

That McDonald’s motto “I’m Lovin’ It&# didn’t have much influence on the June 30 Consumer Reports’ survey where 36,700 subscribers made a total of 98,000 visits to 53 fast-food chains. It seems that McDonald’s scored as the worst fast food burger place in the nation; followed closely by Burger King. In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences.

Report 43

Report Consumers Survey Customer Confidence 43