InMoment XI

NOVEMBER 29, 2010

Email has become the major method for delivering survey invitations. With so many types of legitimate and junk email hitting inboxes every day, people have become more selective in opening and responding to email invitations. However, there are a few actions you can take as you create your survey invitations that will help you increase your response rates, legitimize your survey and ensure that you are CAN-SPAM compliant.

Survey 200

Survey 200

Service Untitled

DECEMBER 2, 2010

The Business Impact of Customer Experience Report 2010 examines how customer experiences affect the overall success of businesses: - It affects a customer’s intent to purchase from a particular organization. - It affects the likelihood of a customer switching to a competitor. - It affects the likelihood of a customer to recommend the business or organization to a friend, coworker, or relative.

Customer Experience 46

Customer Experience Policies Customers Feedback 46

Customer Interactions

NOVEMBER 28, 2010

'Articulating the Value of Security.It’s an uphill battle to convince the decision-makers in any business that they need to invest in security. Why? Because deep down, all professional business people think security is an annoying layer of cost and inconvenience. If you walk in and tell them, “We need more security,” they hear, “We need a more annoying layer of cost and inconvenience.

Banking 29

Banking Financial Ecommerce System 29

InMoment XI

NOVEMBER 29, 2010

Email has become the major method for delivering survey invitations. With so many types of legitimate and junk email hitting inboxes every day, people have become more selective in opening and responding to email invitations. However, there are a few actions you can take as you create your survey invitations that will help you increase your response rates, legitimize your survey and ensure that you are CAN-SPAM compliant.

Survey 200

Survey 200

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

InMoment XI

NOVEMBER 29, 2010

Email has become the major method for delivering survey invitations. With so many types of legitimate and junk email hitting inboxes every day, people have become more selective in opening and responding to email invitations. However, there are a few actions you can take as you create your survey invitations that will help you increase your response rates, legitimize your survey and ensure that you are CAN-SPAM compliant.

Survey 200

Survey 200

Service Untitled

NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. Conducted by BIGresearch, a consumer intelligence firm that gauges what customers say influences their purchases, polled 9,291 shoppers and asked which retailers provided the best customer service.

Retail 42

Retail Customer Service Policies Survey 42

Service Untitled

NOVEMBER 29, 2010

According to the 2010 US Primary Mortgage Origination Satisfaction Survey by J.D. Power and Associates, Bank of America tanked in their customer satisfaction. The study was fielded in July and August and used 3,401 consumers applying for new mortgages, and on a satisfaction scale of 1000, Bank of America scored 676; best scored Quicken Loans was 150 points more.

Banking 42

Banking Customer Satisfaction Guidelines Consumers 42

Service Untitled

DECEMBER 1, 2010

From humble beginnings, Jack Taylor, founder of Enterprise rental cars encouraged his employees to always provide exceptional service. Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. “Take care of your customers and employees first, and the p

Customer Service 42

Customer Service Exceptional Customer Service Customer Satisfaction Retail 42