Doing CX Right

SEPTEMBER 9, 2023

Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader. The post Enriching Customer Interactions: the Balance of Personalization and Data Privacy appeared first on Doing CX Right.

Interaction 96

Interaction Data Industry Customers 96

Beyond Philosophy

SEPTEMBER 9, 2023

Is your data ready? Is your team ready? Are you ready? Being ready is critical to the successful implementation of artificial intelligence (AI) to improve your customer experience. The next competitive battleground for organizations will be predictive experiences, or experiences that anticipate customers’ needs. The ability to make these predictions is AI-driven.

Customer Experience 78

Customer Experience Analysis Customers Innovation 78

SurveySparrow

SEPTEMBER 9, 2023

Do you desire to leave your clientele awe-inspired and hungry for more? Perfecting your product experience might sound like rocket science but honestly, we’ll say it’s not. It’s all about understanding your audience and attentively listening to them. Above all, it’s about data. Loads of data, and how you handle them. Hold on, don’t panic.

Analytics 52

Analytics Analysis User Experience Trends 52