Kate Nasser
JUNE 25, 2023
Leaders, Do your employees think it's too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale The post Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX appeared first on KateNasser.com.
ClearAction
JUNE 25, 2023
What is Experience Leadership Mastery? Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. By experience management, we mean the full spectrum of customer, partner, and employee experience managers (CX+PX+EX = XM experience management).
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Doing CX Right
JUNE 25, 2023
Jacqui Brassey, author and leader at McKinsey Health, and Stacy Sherman explain how to lead with "Deliberate Calm" to create psychological safety in the workplace, improve employee engagement and business performance The post The Power of “Deliberate Calm” To Maximize Customer Service Performance appeared first on Doing CX Right.
Helen Dewdney
JUNE 25, 2023
Your rights when booking and taking holidays Holidays on The Complaining Cow Consumer Show Here I talk about your rights with booking and taking holidays, flights, holidays lets, insurance and lost luggage! More from The Complaining Cow Listen to more The Complaining Cow Consumer Show interviews. East London Radio The Complaining Cow Consumer Show Do you have a consumer issue that you would like help with to get sorted?
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
2020 Research
JUNE 25, 2023
Discover how Generative AI is impacting the retail industry, and how to balance it with human insights.
ClearAction
JUNE 25, 2023
CX Growth in Strategic Plans Lynn Hunsaker Is CX growth in your strategic plans? Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated? If you define “customer experience” as nice-to-have programs, or a department, or interactions, your answer may be “2” or “3” However, in my 5-year study of B2B CX practices, “1’s” have higher financial results.
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