Avaya

APRIL 19, 2019

On the same webinar, I expand upon some of the topics in this blog. The post The Power of AI to Drive Change appeared first on Avaya Connected Blog. In addition to the 360 view of the customer, Robin has some amazing stats and success stories around AI and analytics based on her recently completed global survey of 697 companies.

Contact Center 70

Contact Center Abandon Rate Customer Journeys Hospitality 70

Beyond the Arc

APRIL 19, 2019

The post Focus on your employee experience to deliver the best CX appeared first on Blog @beyondthearc.com. So that you have a few of our key tips in one place, we’ve created this overview of employee.

Employee Experience 67

Employee Experience Customer Centricity Culture Tips 67

Integrity Solutions

APRIL 19, 2019

This blog was adapted from a chapter of The People Principle: A Revolutionary Redefinition of Leadership by Integrity Solutions’ founder Ron Willingham. The post People Rise to Their Belief of Your Belief in Them appeared first on Integrity Solutions.

Sports 87

Sports Sales Tips Leadership 87

ShepHyken

APRIL 19, 2019

The post Guest Blog: The Art of the Survey – Why one question is more than enough appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Burger King Serves Up Subscription Coffee.

Survey 102

Survey Feedback Retail Consumers 102

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots

ClientSuccess

APRIL 19, 2019

Blog Posts: 6 Listening Techniques of Great Customer Success Leaders. Check out our resources below for more customer success best practices and insights for how your organization can build strong customer relationships: eBooks: 5 Ways to Surprise & Delight Your Customers. 3 Steps to Putting Customers First.

Customer Success 44

Customer Success Engagement Resources Software 44

Grade.us

APRIL 19, 2019

Look through your email, social media, or blog comments to find praise from customers. About the Author Alexa Lemzy Alexa Lemzy is a customer support expert and blog editor at TextMagic. The post The Importance of Business Reviews in the Wedding Industry appeared first on Blog | Grade.us Feel free to follow her on Twitter.

Industry 24

Industry Social Media Multi-Channel Study 24

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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.

Customer Experience