Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

eglobalis

JANUARY 7, 2024

Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge The post Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not appeared first on Eglobalis.

NPS 85

NPS Leadership Customers Contact Center 85

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoi

Customer Service 65

Customer Service Loyalty Programs Contact Center Financial 65

Magellan Solutions

JANUARY 7, 2024

Telemarketing may have built a somewhat unsavory reputation to many customers. This is somewhat understandable, as many telemarketers tend to be intrusive and unscrupulous. But misconceptions aside, telemarketing can do wonders for your business when used properly, especially if a significant chunk of your revenue comes from sales. A telemarketer’s ability to sell will depend on another.

Call Center 52

Call Center Telecommunications Hospitality Sales 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Doing CX Right

JANUARY 7, 2024

Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a 'Category of One." They share expert guidance on differentiation, customer-centricity & exceptional leadership. The post Setting the Bar – How to Become a Category Of One Business appeared first on Doing CX Right.

How To 52

How To Customer Centricity Leadership Customer Service 52