CX: Are You Speaking The Customer’s Language?
Maz Iqbal
MARCH 12, 2016
The meeting was due to start at 16:00 and the flight I had taken landed at midday. Four hours to get to Augsburg. Take a taxi? Expensive and will get me there three hours too early. Take a train? Yes – it will force me to get out of my bubble and my comfort zone. … Continue reading "CX: Are You Speaking The Customer’s Language?".
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