Doing CX Right

JULY 23, 2023

Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service. The post How AI Is Transforming Communication & Customer Service appeared first on Doing CX Right.

Communication 52

Communication Customer Service Customers 52

SurveySparrow

JULY 23, 2023

Once upon a time, businesses believed that the best way to win customers was through the quality of their products or the competitiveness of their prices. But as we journey through 2023, a different tale is being written. In this story, the hero is the customer, and the quest is for an exceptional customer experience (CX). It’s a world where businesses don’t just sell products or services; they create memorable experiences, build lasting relationships, and go above and beyond to mak

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

Opinionator

JULY 23, 2023

What is the cost of a poor experience on a brand? The cost of a bad customer experience to a business can be significant and far-reaching. While it can vary depending on the severity and frequency of such experiences there are at least eight key negative impacts that bad customer experiences can have on a business.

Brands 40

Brands Customer Experience Customers 40

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. B2B firms often have dedicated sales teams who pursue strong relationships with customers. They may have already discovered customers’ intended outcomes as part of their outcomes-based selling and consultative selling approaches.

Government 62

Government B2B Customer Experience Customer Journeys 62

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” This quote beautifully captures the essence of Customer Experience Management (CEM). These Cuctsomer experience management tools are the key to unlocking customer satisfaction and elevating their journey with your brand.

Customer Experience Management 52

Customer Experience Management Tools CEM Omni-Channel 52