ebooks-guides rising-to-top-digital-cx 
Uniphore
AUGUST 6, 2021
These are some of top contact center pain points driving employee disengagement today. Download eBook. David Sokolitz, VP Solution Design at Arise Virtual Solutions, discusses the rise of complex transactions. Without easily accessible, curated content to guide them, agents are largely left to fend for themselves on calls.
Comm100
AUGUST 5, 2020
In a 2019 study conducted by Vonage, only 15% of respondents felt that IVR was conducive to positive CX. The key to fast customer support lies in the connectivity of your digital channels and customer conversations. Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. What not to do. What to do.
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Playvox
FEBRUARY 13, 2024
As a contact center leader, the top agents you hire, train, and manage are the clutch players. Successfully cultivating top talent is a customer experience fundamental because it’s so closely tied to the overall success of your organization—in any economic climate. How Do You Identify Top Customer Service Talent?
Qualtrics
DECEMBER 3, 2021
Read our analysis and tips on balancing labor shortage with great CX. Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Not only that, but consumer demands are higher than ever before.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Mikael Blaisdell.
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