Customer Experience Update

Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. As a practice, workforce management can improve multiple contact center KPIs, including the challenges listed above. Related reading: Playvox eBook: Top Tips for Engaging and Motivating Agents 5.

Call Center

Call Center Management Contact Center Omni-Channel

The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Bookmark this list and get through it bit by bit. Before you know it, you’ll have sped through this list! Young [Free].

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Customer Experience Update

Workforce Management for Call Centers: What You Need to Know

The Ultimate List of Product Management Resources: Books, Blogs, and More

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