ebooks-guides cx-reading-list 
ShepHyken
DECEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. Mitel) In this guide, we’ll explore the challenges and opportunities in the now of work, with advice from analysts and practitioners in the field. Top Retail Trends and Innovations That Drive Better CX by The CX Insights.
Comm100
JUNE 24, 2020
Recommended reading: Comm100 Deployment Options: Never compromise your security and privacy requirements. When shopping for your customer engagement software, keep the option for on-premise deployment at the top of your business requirements list. Free Download: Mastering Omnichannel CX: A Success Guide. Customizability
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Gainsight
JANUARY 4, 2021
We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Bookmark this list and get through it bit by bit. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Want to get to the good stuff?
Oracle
DECEMBER 9, 2019
This is a preview of the ebook “3 Customer Experience Essentials for Today’s Shoppers – And How to Thrive in the Experience Economy” For retailers wondering how to achieve CX optimization for the Q4 holidays and beyond, a few words come to mind: transparent , convenient , and custom. Be upfront about inventory.
Playvox
JANUARY 11, 2024
Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. As a practice, workforce management can improve multiple contact center KPIs, including the challenges listed above. What is Workforce Management for Call Centers? WFM to the rescue.
ChurnZero
DECEMBER 28, 2018
We even got a shout out from HubSpot as a top blog you should be reading in 2018. Check out this blog post to read ten Customer Success jokes that only a CSM would get. This blog post compiles a set of five TED Talks that we found to be inspiring that can help guide you in your Customer Success roles. ChurnZero Resource.
ShepHyken
NOVEMBER 21, 2016
Each week I read a number of customer service articles from various online resources. But, we don’t live in a perfect world – and sometimes that experience will be a revelation of flaws with the CX and opportunities to improve customer experience. Here are my top five picks from last week. It’s worth it.
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