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Customer Self-Service: Pros, Cons, Examples

TechSee

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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10 Ways the Best Call Centers Thrive in the New Normal

Uniphore

25% Lack of self-service options. 0% Security issues with Agents at Home. 25% Lack of self-service options. 0% Security issues with Agents at Home. Drive Agent Satisfaction to Drive Customer Loyalty. Did you know: 56 percent of agents reported planning to quit in the future? Download eBook.