Totango

FEBRUARY 5, 2021

Voice of Customer (VOC) Metrics. ? Are customers happy with our products? E-team meetings: Should focus on sharing results, forecasts, and challenges. It also allows you to: Simplify the complexity of Customer Success for your executives by grounding your CS strategies and goals in concrete data.

Customer Success 72

Customer Success How To Net Promoter Score Financial 72

Second to None

FEBRUARY 14, 2018

Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Chat Support Will Increase In Importance. Chat support offers huge benefits when it’s done well. Furthermore, chat enables customers to ask follow-up questions in real time.

Trends 63

Trends Social Media e-support Chatbots 63

Qualtrics

FEBRUARY 17, 2021

This input allows teams of product, technical, operations, and business leaders to make sound decisions together, turning that dragster into a high-performance sports car that can handle those curves customers throw at us. Both site intercept surveys and always-on feedback tabs have become mainstay features of websites.

Metrics 26

Metrics e-support Culture Customer Centricity 26

SmartKarrot

JULY 20, 2021

As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Develop a world-class Customer Success team to help launch the next stage of growth. Ensure retention and satisfaction of all assigned clients.

Customer Success 10

Customer Success e-support Roadmap Feedback 10

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132