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5 Self-Service Tools for Quality CX

Kustomer

Customer self-service tools are a proactive, cost-effective way to provide on-demand support. What is Customer Self-Service? Customer self-service provides customers with the ability to help themselves without having to connect to a human team member. Putting Self-Service Tools to Work.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. Infographics. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services.

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13 More Customer Service Blogs You Should Bookmark

transcosmos Information Systems

Customer service is the support you offer your customers before, during, and after purchasing your product. From topics like working with an outsourced customer support to the latest trends and sought-after practices in the industry, here are 13 more customer service blogs you need to bookmark now! Adrian Swinscoe.

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The Complete Customer Service Training Guide

ProProfs Chat

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Is your current customer support team working in the right direction? Expert lectures.

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161 Effective Creative Agency Marketing Tools For 2019

Grade.us

This section includes a list of tools and resources in several areas: Website Creation and Management tools Communication and Support tools Content Strategy and Management tools SEO and SEM tools Advertising tools Social Media Management tools Speaking of marketing tools. Cockpit is a self-hosted headless and API-driven CMS.

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