Remove dont-make-assumptions-tip-3
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Kano Model: Decoding Features for Customer Satisfaction

SurveySparrow

Reverse Needs: Things that, if present, make customers unhappy. Dont worry. Basic Needs in this context include the expected functionalities such as a reliable battery life, a clear and responsive display, and the ability to make and receive calls seamlessly. That makes it a joy to capture moments.

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Typically it is credit card debt, loans, HP agreements etc.

Wired and Dangerous

Exception: When the two nouns dont refer to separate things but to a single entity, use a singular verb. An employer can make an agreement to recover advances against wages, because advances are simply prepayment of wages before they are earned. If they dont want to then I would refund any deposit and terminate the agreement.