CSM Magazine

MAY 12, 2022

Delivering great customer service is essential for any business, but it is especially important when it comes to fraud claims. This will allow them to see if any of their customer information has been compromised. What types of fraud might customers be reporting?

Customer Service 52

Customer Service Trends Report Communication 52

BirdEye

JUNE 23, 2021

These days, customers aren’t satisfied with experiences that are just “okay”. Review sites like Google and Facebook give them the option to read the opinions of other customers and find local businesses that can deliver fantastic experiences. Who is the customer? How do we deliver on that? What do they care about?

Voice of Customer 92

Voice of Customer How To Insurance Customer Journeys 92

Currency Alliance

DECEMBER 20, 2022

This is caused by many factors beyond the scope of this article, but the result is that customers are more conscious about value, and companies are focusing more on cost control. Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Magellan Solutions

JULY 23, 2021

Making a wise decision regarding the right outsourcing destination is critical. . The technology industries in Vietnam and subsequent outsourcing services have experienced remarkable growth over the last few years. Thus, they have a proven ability to deliver software development outsourcing better than other countries.

Report 40

Report Software Call Center Government 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40