Lumoa

FEBRUARY 16, 2023

You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Interestingly, call volume was not up. So, why the longer talk times, hold queues and case handling time?

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Interestingly, call volume was not up. So, why the longer talk times, hold queues and case handling time?

Call Center 40

Call Center Training Video How To 40

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. In your opinion, what makes for great customer service?

Sports 111

Sports Average Handle Time Call Center Customer Service 111