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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

Below are 9 top questions for asking about ESG in your outsourced contact center RFP process. Environmental Sustainability In today’s landscape, many consumers are increasingly focused on aligning their buying choices with businesses that are committed to sustainability.

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Genesys PureConnect vs Genesys Cloud: Choosing the Right Contact Center Solution

VDS

Customer engagement and contact centers are critical components of any business’s success. As businesses continue to expand and evolve, it’s essential to ensure that the contact center solution you’re using is scalable, efficient, and effective.