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Genesys PureConnect vs Genesys Cloud: Choosing the Right Contact Center Solution

VDS

Customer engagement and contact centers are critical components of any business’s success. As businesses continue to expand and evolve, it’s essential to ensure that the contact center solution you’re using is scalable, efficient, and effective.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

With this question in mind, we look at the rise of artificial intelligence and its impact on industries across the globe and ask where it might go in the future. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . But, is this rate of adoption for better or for worse?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. The Super-Heroes of Customer Experience are here! LinkedIn : [link]. Website : [link].