CSM Magazine

SEPTEMBER 17, 2020

With the COVID-19 crisis causing a significant increase in customer inquiries, more businesses are turning to Conversational AI to sustain and improve customer and employee communications. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Multi-Lingual Capabilities.

Omni-Channel 98

Omni-Channel Tools Virtual Agent Customer Service 98

Oracle

AUGUST 19, 2020

From shoppable Instagram posts to personalized discounts based on past purchases, it’s no doubt that the shopping experience is constantly evolving. According to PwC , when customers have a great experience, they’re willing to pay up to a 16% price premium. Retail Innovation #7: Multi-channel shopping options.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

CSM Magazine

JUNE 16, 2023

More and more companies are using AI tools to improve customer service and simplify their processes. AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic. Proactive AI customer support with machine learning Companies no longer wait for customers to experience issues.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. Deploy QnABot.

Self Service 104

Self Service Contact Center Multi-Channel Knowledge Base 104

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. Enterprise Enterprise help desk software is designed for large organizations with diverse needs and vast user counts. SMB SMB help desk software typically provides generalized support and user-friendly training resources.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

West Monroe

JANUARY 9, 2018

The good news is, the capabilities and technologies have arrived to enable these experiences, and they’re poised to change the way businesses and customers interact. Interactions can range from simple commands and requests to highly complex, multi-branch scenarios. Instantly, you receive your answer or confirmation.

Technology 58

Technology Chatbots System Multi-Channel 58