ShepHyken

JULY 10, 2019

I first came across this idea in the book Moments of Truth by Jan Carlzon , which I consider one of the most important books written on customer service. How does that affect the customer’s opinion of the rest of the plane? Okay, maybe that seems a little farfetched. Here’s an example that’s not so farfetched.

Hotels 128

Hotels Customer Service Training Customers Examples 128

ShepHyken

OCTOBER 28, 2020

It may have been Tim Sanders in his revolutionary book, Love Is the Killer App , who helped bring the word love to the forefront for leaders trying to build a stronger culture and create a better experience for their customers. If you truly love your people, love your customers and love what you do, it shows. Some still are.

Culture 152

Culture Social Media Customer Service Training Customers 152

NetBase

APRIL 9, 2020

Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer Customer Engagement Metrics Amplified. By doing this, they can: * Better understand and capture all customer conversations. Let’s look at it in action.

Brands 60

Brands Social Media Fashion CRM 60

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” Applied to Customer Success talent, it translates to possessing skills that aren’t too technical, nor too service-oriented, but rather a happy medium.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

Clarabridge

AUGUST 17, 2017

This series will show you how new types of analysis aren’t so farfetched after all! The subtlety of meaning, emotion and intent are inevitably lost, jeopardizing your ability to relate to your customer. This pattern does not apply to Customer Experience Management or Customer Experience Analytics. Fair point.

Automotive 40

Automotive Analysis Analytics Feedback 40

C Space

MAY 11, 2020

Drest , the gaming app launched last fall by former Porter editor Lucy Yeomans, has launched a beauty partnership with makeup artist Mary Greenwell; users can now choose custom digital makeup looks for the 12 available avatars, which could already be dressed in fashion pieces. Today, the company has 160 fashion partners.

Brands 52

Brands Fashion Advertising e-support 52

Clarabridge

SEPTEMBER 7, 2017

This series will show you how new types of analysis aren’t so farfetched after all! As you can imagine, being able to analyze any of these groups of terms would provide distinct value to customer experience analysis that goes beyond just analyzing the topics in your data.

Analysis 40

Analysis Airlines Social Media Brands 40